CARAMELA COMMUNITY & PROJECT MANAGER

My experience at CARAMELA, a chocolate pastry establishment with locations in Monterrey and CDMX, marked an important chapter in my professional journey. Beginning as a Community Manager, where I saw different strategies for the brand to grow, I transitioned into the role of Project Manager, leveraging programs such as Excel and PowerBI, I conducted through data analysis to identify market trends and consumer preferences, informing strategic decision-making processes, besides negotiating with possible customers or co working brands. I did innovative projects aimed at enhancing operational efficiency and customer satisfaction. My time at CARAMELA instilled in me a profound appreciation for the intricacies of business operations and the importance of fostering meaningful connections with both customers and stakeholders.